Returns
We hope you love all of your Guinness Webstore purchases but we understand that sometimes things just don’t work out. We will happily provide you with an exchange or full refund (excluding original and return shipping costs) on all full priced items, as long as your return meets the below requirements.
PLEASE NOTE: all engraved glasses are non-refundable unless damaged upon arrival.
Items must be sent back to us within 14 days of receiving your order in their original condition (unworn, unwashed and unaltered with tags still attached).
Please take care when trying on garments as we cannot accept items that have incurred any makeup stains or fragrance from perfume, body lotions, tans etc.
The Guinness MicroDraught Tap can be returned only if the Tap is unused and in its original condition. If you believe you have received a faulty Guinness MicroDraught Tap please contact our customer care team and we’ll do our best to remedy the situation.
The Guinness Webstore reserves the right to reject items that do not comply with the above requirements. Items that do not comply with our return policy will be sent back to the sender at their cost.
The Guinness Webstore is not liable for the loss or damage of items in return transit. For returns we recommend retaining proof of postage, using a traceable delivery service and returning items in secure packaging. By placing an order with the Guinness Webstore, you are responsible for the original shipping charges, all applicable custom import fees and the cost of return shipping.
Make your return through our returns request portal. After filling out the form we will email you the next steps.
EXCHANGES
Please note the returned shipping charges will be incurred by the customer.
Make your exchange through our returns request portal. After filling out the form we will email you the next steps.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Upon receiving your return we aim to process your refund within 14 business days. You will receive an email when we have processed your refund. During peak periods it may take a little longer to process the refund.
Your refund will be processed back to the original payment method you made the purchase with. Please allow up to 5 business days for the refund to appear in your account.
I RECEIVED A DAMAGED OR INCORRECT ITEM, WHAT DO I DO?
We strive for beautiful quality and hope you will never receive a faulty or damaged item. Understandably, no one is perfect so we will do our best to resolve the issue as soon as possible!
If you believe you have received a faulty or incorrect item, please contact us as soon as you receive your order. We will happily guide you through the process of resolving the issue. We ask that you contact the team via email with images of the damaged or incorrect item so that we can resolve the issue as soon as possible.
Please do not ship back any items before you contact our customer service team, we want to make the process as easy as possible for you.
HOW DO I CANCEL MY RETURN REQUEST?
Please email us at support@guinnesswebstore.co.uk and we will be able to assist.
FINAL SALE ITEMS
Please note that items marked as final sale cannot be returned for a refund or exchange.
