Customer Service

At Guinness Webstore UK, we are committed to providing excellent service and ensuring customer satisfaction. Our Customer Service Charter outlines the standards you can expect when interacting with our support team.

Contacting Customer Service

We offer multiple ways for you to reach us for assistance:

  • Email: support@guinnesswebstore.co.uk
  • Phone: Our customer support team is available to speak with you directly.
  • Live Chat: You can chat with our support representatives in real-time via our website.

Customer Service Availability

Our customer service team is available:

  • Monday to Friday: 9:00 AM – 8:00 PM

Response Times

We strive to provide timely and efficient support:

  • Email & Live Chat: We aim to respond to all messages within 4 hours during our operating hours.
  • Phone Support: Our phone lines are open during business hours, and we aim to handle queries as they come in.

Issue Resolution

  • We aim to resolve customer issues within 48 hours wherever possible.
  • For more complex inquiries, we will keep you informed with regular updates until the issue is resolved.

Our Commitment

  • Professionalism: Our team will handle your inquiries with care, respect, and professionalism.
  • Transparency: We will provide clear and concise information about your orders, issues, and any actions we take to resolve them.
  • Customer Satisfaction: Your satisfaction is our priority, and we are always open to feedback to improve our service.

We appreciate your trust in Guinness Webstore UK and will do our utmost to ensure a positive shopping experience with us.